Privacy Policy

1. Overview & Scope

This Privacy Policy applies to Fitzophy India Pvt Ltd ("Fitzophy", "we", "us", or "our"). It governs data collection and usage across our website, direct customer communications (including phone, email, and WhatsApp), and digital advertising campaigns (including Facebook/Meta Lead Ads).

By interacting with our website or submitting information through our lead forms or WhatsApp channels, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We only collect personal information that is necessary to provide quality physiotherapy and rehabilitation services, respond to inquiries, or process appointment bookings:

• Personal & Contact Identification: Name, phone number, email address, and location/address (specifically for home-visit physiotherapy requests).
• Treatment & Inquiry Details: Information you voluntarily share regarding your physical symptoms, rehab needs, or appointment preferences.
• Lead Form & Ad Data: Details submitted through advertising forms on Meta (Facebook & Instagram) or Google platforms.
• Technical & Analytical Data: Automated standard technical information such as IP address, browser type, device specifications, and page interaction data collected via standard cookies or analytics tools.

3. How We Use Your Information

Your information is used strictly for legitimate healthcare, service delivery, and operational business purposes:

• To schedule, confirm, and manage physiotherapy, rehabilitation, and home-visit appointments.
• To respond to your questions, phone inquiries, email requests, or WhatsApp messages.
• To communicate important updates regarding your consultation or treatment plan.
• To measure and optimize the performance of our advertising campaigns (such as Facebook/Meta Lead Ads).
• To comply with applicable legal obligations and healthcare record standards.

4. Information Sharing & Disclosure

We do not sell, rent, trade, or monetize your personal data under any circumstances.

We may only share relevant information with trusted service providers who assist us in operating our business under strict confidentiality agreements:

• Communication Platforms: Service providers like WhatsApp (Meta Platforms) used to send appointment updates and respond to inquiries.
• Advertising & Analytics Providers: Platforms such as Meta Ads or Google Analytics to process lead form submissions and evaluate website metrics.
• Legal Requirements: If required by law, regulation, court order, or governmental request to protect legal rights and safety.

5. Meta / Facebook Advertising Compliance

When you click on our advertisements on Facebook or Instagram or complete a Meta Lead Form:

• Meta collects and transfers the contact information you agree to provide directly to Fitzophy for appointment booking and consultation follow-ups.
• We use Meta Pixel and conversion tracking tools to measure ad effectiveness and deliver relevant treatment information to interested users.

6. Data Security

We take appropriate administrative, physical, and technical precautions to safeguard your personal information against loss, theft, misuse, unauthorized access, disclosure, or alteration.

7. Your Data Rights & Choices

You have full control over your personal information. You can:

• Request access to the personal data we hold about you.
• Request updates or corrections to your contact details.
• Request the deletion of your personal data from our contact databases (subject to applicable legal or medical retention requirements).
• Opt out of marketing communications at any time by contacting us directly.

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us: